Help
We want to help! Perhaps we can answer your question below; if not, please contact us and we’ll do our best to answer your question promptly.
Do I need to create an account to place an order?
A: No, because we’ve made your SexyPlus Clothing online shopping experience easy. Simply shop and add items to your shopping cart, and use PayPal at checkout. You can even check your order status simply by using your order Tracking ID.
You can even join our mailing list without having to create an account. Click here to join today!
Is your site secure?
A:Yes. SexyPlus Clothing has established a merchant account with PayPal to ensure convenient and secure payment solutions for our customers. Click here to learn more about PayPal’s safe and easy payment options.
What if I need to change my order after I hit “Submit”?
A: Immediately send an email to customerservice@sexyplusclothing.com. As long as we have not processed your order at the time we receive your email notification, we should be able to make the changes you need. If your order has been shipped, it cannot be changed.
Will I be charged for making changes to my order?
A: No, you will not be charged for making changes to your order; however adjustments may need to be made to your PayPal account if additional charges or lesser charges apply. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.
How do I know if my order went through?
A: You will receive an order confirmation via e-mail. When you are finished shopping and are ready to check out, make sure you only click the “Submit” button once to avoid duplicate orders or charges.
Why haven’t I received an e-mail regarding my order?
A: There are two reasons this can happen: 1) you may have provided an incorrect or out of date email address. Please double check the email address you provided; 2) you may have a spam blocker that has filtered our email. Try turning off your spam blocker or to ensure you always receive our emails, add customerservice@sexyplusclothing.com to your contacts/address book.
How do I return or exchange something in my order?
A: Please refer to our SHIPPING & RETURN POLICY.
If I return merchandise, how long will it take to receive my credit?
A: Your credit will be processed as soon as we receive your returned merchandise. Your credit will be applied to your PayPal account to the same credit card used to pay. Your credit should appear within 24 hours from the time we process the transaction.
What do I do if something in my order is damaged or missing?
A: Please send an email to customerservice@sexyplusclothing.com right away and we will look into it immediately. Please also refer to our SHIPPING & RETURN POLICY. We must receive notification of a damaged or missing item within 7 days of the day you receive your order.
Can I order an item that is sold out?
A: No, because it may or may not be an item that will continue to be available. We add new items weekly to ensure the latest styles are available to our customers. If there is a specific item that you want but is currently out of stock, please use the Contact page to send us a message including the item number, size and colour and we will let you know if it will become available again.
Can I order by telephone?
A: No, because in order to bring you the best prices everyday we do not have a call centre. Please use the website to order. You can even place an order to be picked up at our Toronto location if you prefer.
When will I receive my order?
A: All orders take 1-2 business days to process, and we ship with Canada Post (please refer to our SHIPPING POLICY for delivery standards). Orders are shipped Monday through Friday, with the exception of national holidays.
We may need to contact you if there is an issue with your order, so please ensure your email address is up to date.
How do I pay with PayPal?
A: When you are ready to complete your order, click on your shopping bag to proceed to checkout. Review your order, and click “Order Now”. Select ”PayPal” as your payment option. Then choose your “Delivery Country”. Click “Next Step”. After accepting our Terms of Sale, and entering your contact details, click “Next Step”. Review your information for accuracy, and click on ”Pay Now” which will lead you to PayPal’s website, with all the shopping cart details passed on. You’ll review the amount, choose your payment method within PayPal (credit card or debit, if you have it set up) and once paid, you’ll be returned to the SexyPlus Clothing website and receive a confirmation email from both PayPal and SexyPlus Clothing with your order details.
Why isn’t my PayPal payment going through?
A: Double Check that you have selected an appropriate payment method from the PayPal payment page (credit card or bank transfer) and that you have sufficient funds on either account to proceed. If you have further issues while logged on PayPal’s website, we encourage you to chat with one of their friendly Customer Service Representatives to help you along.
I live outside of Canada; can I use PayPal on my international order?
A: Absolutely! We only use PayPal as our payment operator on all transactions, local or international.
I live in Canada, but I’d like to ship something to a friend or family member overseas. Can I do that?
A: Yes, simply provide the ship to address when completing your order.
What are my international shipping options?
A: All domestic and international orders are shipped via Canada Post and a nominal additional shipping fee will be applied to international orders based on the destination country. This allows us to track the package. This is the most economical shipping method which allows us to keep your shipping costs low.
PLEASE NOTE: Some international packages may be held at customs for inspection. We are not responsible for any delays or import duties relating to customs fees and customs inspections. Your local customs office can provide more information regarding these charges. SexyPlus Clothing cannot predict the value of these fees and is not responsible for these fees.
How often do new styles arrive on the website?
A: New styles arrive weekly, so check back often for the best selection of styles and sizes.
How can I model for SexyPlus Clothing?
A: Please contact us using the Contact Form and we will discuss our mutual needs.
Does the website sell the same merchandise as the Toronto location?
A: Mostly yes, but we may have some items only available at one or the other. Please use the Contact Form if you are looking for a specific item and we will try our best to locate it for you.
Are the website prices the same as the Toronto location prices?
A: Yes, we maintain the same prices but sale and clearance prices may occasionally vary.
