Shipping & Returns
We use Canada Post for reliable and timely shipping within Canada, to the U.S.A. and internationally. You must provide a street address for delivery. Please allow 48 hours for your order to be processed and shipped following receipt of your payment.
Canada Post Delivery Timelines (depending on destination)
- Canada 2-7 days
- USA 6-12 days
- International 6-12 days
Please note that some international packages may be held at customs for inspection. We are not responsible for any delays relating to customs inspections.
Cost
Your shipping costs are calculated on a per item basis which allows us to keep your shipping costs to a minimum. The cost is $3.50 per item for tops, lingerie or swim wear, $4.00 per item for dresses, skirts and pants, $4.50 per item for sweaters and light jackets, $5.00 per item for heavy sweaters and jackets, $5.50 per item for costumes and particularly heavy items and we have a free shipping option when you purchase for $250 or more (before tax). Tip: team up with friends and order together to enjoy free shipping! Shipping charges are in Canadian dollars. Your shipping costs will be identified at time of order completion.
Additional shipping charges apply to shipments outside of Canada as follows:
- USA – $10 CDA
- Europe – $15 CDA
- Caribean, Asia, Africa, Mexico, South America - $20 CDA
- Australia, Antartica – $25
Import duties and taxes may be applied to your purchase based on your country’s import policies. Your local customs office can provide more information regarding these charges. SexyPlus Clothing cannot predict the value of these fees and is not responsible for these fees.
Return/Exchange Policy
You can purchase with confidence from SexyPlus Clothing – if you are not satisfied with your purchase, we will gladly accept a return or exchange, provided the item(s) meet the following criteria:
- All Clearance items and gift certificates purchased on sexyplusclothing.com are final sales and may not be returned or exchanged.
- Merchandise may not be returned if worn, soiled or washed.
- Original tags must be affixed to clothing in original condition.
- Returns/exchanges must be initiated within 15 days of the purchase date listed on the front of the receipt. Contact us as soon as possible to make exchanges.
Allow 2-4 weeks for processing returns/exchanges.
For hygienic reasons there are no exchanges or returns on the following items:
- Lingerie & Intimates
- Swimwear
- Body Wraps
- Jewellery and accessories
For all other returns, please ensure that the original tags are still attached and that the item is in its original condition, and has not been worn, altered or washed. Returns or exchanges will only be accepted under these conditions.
To return an item:
Contact us via email to get a Return Authorization Number (RA#). Please provide your name, order ID number, the description of what you are returning and the reason for the return.
Ship the item(s) using any shipping method you prefer. We suggest using a method that can be tracked. SexyPlus Clothing will not assume responsibility for any return shipping fees, nor can we reimburse you for any fees incurred.
All returns/exchanges must have an RA# issued by us. Any returns without an RA# will be refused and returned.
To exchange an item:
Contact us via email to get an Exchange Authorization Number (EA#). Please provide your name, order ID number, the description of what you are exchanging and the reason for the exchange. Provide the item you want in exchange.
You will be charged for the new item(s). When we receive the returned item(s), we will issue your refund.
If an item is not available for exchange, we will issue your refund for the returned item(s).
All returns/exchanges must have an RA# or EA# issued by us. Any returns without an RA# or EA# will be refused and returned.
SexyPlus Clothing
RA# or EA#
Attn: Returns/Exchanges
73 Widdicombe Hill Blvd, Unit 1505
Etobicoke, Ontario
Canada M9R 4B3
Items should be received within 30 days (postmarked no later than 15 days).
